Terms and Conditions for URGENT ELD

Last updated: Sep 18, 2025

1. Subscription Terms

• Subscriptions renew automatically at the end of each billing cycle.
• Users can cancel their subscriptions at any time via their account or by email at admin@sun-eld.com.

2. Account Registration

• To use the Service, Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service.
• Users are responsible for keeping their login credentials confidential and safe.
• Users are required to choose passwords that meet the highest standards of strength permitted by this Application.
• By registering, Users agree to be fully responsible for all activities that occur under their username and password.
• Users must immediately notify the Owner via the contact details provided in this document if they believe their personal information, including User accounts, access credentials, or personal data, has been violated, disclosed without authorization, or stolen.

3. Payment and Refund Policy

• Payments are processed through Stripe.
• Services used are non-refundable.
• Refunds are not provided for services that have been used.
• Subscriptions are non-refundable once the billing cycle has commenced.

4. Cancellation Policy

• Cancellations take effect at the end of the current billing cycle.
• No refunds will be issued for the remaining period after cancellation.
• Users must deactivate all trucks from their truck list to avoid charges during the renewal period.
• Users may send an email to admin@sun-eld.com to deactivate their account, which will take effect at the end of the current billing period.
• Upon cancellation, users retain access to the service until the end of the current billing period.

5. Dispute Resolution

• Users agree not to initiate chargebacks without first contacting our support team by email at admin@sun-eld.com.
• Users are not allowed to dispute any charges through their banks when using the software or after cancellation.
• All disputes will be counter-disputed, and users agree not to dispute any charges.

6. User Responsibilities

• Users must provide accurate information and keep it updated.
• Users are responsible for maintaining the confidentiality of their account and password.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Account Suspension and Deletion

• The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive, or in violation of these Terms.
• The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages, or reimbursement.
• The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

9. Acceptable Use

• This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
• Users are solely responsible for ensuring that their use of this Application and/or the Service does not violate any applicable law, regulations, or third-party rights.
• The Owner reserves the right to take any appropriate measures to protect its legitimate interests, including denying Users access to the Application or Service, terminating contracts, and reporting any misconduct to the competent authorities if Users engage in or are suspected of engaging in the following activities:
1. Violating laws, regulations, and/or these Terms;
2. Infringing third-party rights;
3. Impairing the Owner’s legitimate interests;
4. Offending the Owner or any third party.